If you receive a damaged or defective item, please reach out to aptekoff@gmail.com with the following information:

  • Order number and exact names of items affected
  • Date of arrival
  • Condition of item at time of arrival
  • Detailed explanation of the issue
  • Whether you prefer a refund or replacement
  • Must be returned within 14 days

You can either return your order for a full refund or exchange it for something else. You must contact aptekoff@gmail.com

with your request for a refund or return 14 days from the date of receiving. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.

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